Last updated: 13 May 2023
This Return & Refund Policy explains how returns, refunds, and order issues are handled for purchases made from Wholesale Pallet Liquidation (“we”, “us”, “our”).
1. All sales are final – AS‑IS liquidation
- All pallets, truckloads, and related liquidation merchandise are sold AS‑IS / WHERE‑IS with no standard returns, cancellations, or refunds once an order is placed and payment is received.
- Inventory may include overstock, shelf pulls, customer returns, and salvage, and may show signs of handling, packaging damage, missing accessories, or functional issues. This is reflected in the discounted pricing and is accepted by the buyer at checkout.
Please purchase only if you understand and accept the risks associated with liquidation merchandise.
2. Limited exceptions
The only limited exceptions to the “all sales final” rule are:
- Shipping damage
- Visible or concealed damage that occurred during transit and can be verified by the freight carrier.
- Major shipping error
- You received the wrong pallet or truckload (completely different from what was ordered), or there is a significant discrepancy such as the wrong quantity of pallets shipped.
Minor variations in product mix, condition, or individual unit value within a pallet are not considered grounds for a refund or return and are part of normal liquidation risk.
3. Reporting shipping damage or major errors
To be eligible for review under the limited exceptions above, you must:
- Inspect the shipment at delivery and note any visible damage on the carrier’s delivery receipt / BOL before signing.
- Take clear photos and/or videos of the damaged pallet(s), packaging, and labels.
- Notify us in writing at [insert support email] within:
- 24 hours of delivery for visible damage or wrong pallets.
- 48 hours of delivery for concealed damage that is discovered after unpacking.
If these steps are not followed, we may be unable to file a freight claim or assist with any compensation.
4. Evaluation and possible resolutions
When you submit a claim for shipping damage or a major shipping error, we may request:
- Photos/videos of the pallets and damage.
- A copy of the signed delivery receipt showing damage was noted.
- Any additional documentation from the carrier.
After review, at our sole discretion we may offer one of the following:
- Partial refund or store credit.
- Replacement pallet (where available).
- Assistance with a freight claim through the carrier.
We do not guarantee specific outcomes or full refunds; each case is assessed individually based on evidence and carrier policies.
5. Non‑refundable items and situations
The following are not eligible for returns or refunds:
- Change of mind or buyer’s remorse.
- Misunderstanding of how liquidation pallets work or dissatisfaction with resale results.
- Individual items within a pallet that are damaged, missing parts, or unsellable (this is reflected in overall pallet pricing and risk).
- Delays caused by carriers, customs, or factors outside our control.
6. Order cancellations
- Because inventory moves quickly and is often allocated once payment is confirmed, orders cannot be cancelled after payment is received.
- If, in rare cases, we are unable to fulfill an order (e.g., inventory error), we will offer a refund or alternative load options.
7. Chargebacks and disputes
- By placing an order, you acknowledge this Return & Refund Policy and agree not to file chargebacks or payment disputes for issues that are covered by the “all sales final” liquidation terms.
- Unwarranted chargebacks may result in account suspension and legal or collection action where necessary.
8. How to contact us
For questions about this policy or to report a shipping issue within the required timeframes, please contact:
Wholesale Pallet Liquidation
1300 Carver Ln, Irving, TX 75061, USA
Phone: +1 (XXX) XXX‑XXXX
Email: support@wholesalespalletliquidation.com
